The first 90 days decide the next 3 years. Whether you're standing up a GCC or a new delivery pod for a global client, we de-risk the set-up so your team reaches flow, working as one across cultures. Run it pre-launch, or about 6 months in.
- Stahl et al. (2010); Minbaeva et al. (2021), Journal of International Business Studies
Across 10,632 teams, cultural diversity brought creativity and conflict. How it's managed decides which wins. New teams start with a honeymoon, then hit culture clash, and many stay stuck. India has 1,700+ GCCs: the ones that excel set high-performance habits at the start.
We roll out Teams in Flow pre-launch, at set-up, or about 6 months in, building the right habits in while they are still forming, so your team reaches flow instead.
We come in during set-up or in the team's first weeks and months - before the habits harden, before the cultural defaults are set in stone.
We build around the specific dynamics of your geographies, your delivery model and your business goals.
There are only a handful of decisions that shape how a new cross-border team works for years. Most leaders don't realise this until it's expensive to fix.
Run before set-up or in the first weeks and months - while there's still room to shape decisions before they harden into habits. We surface the assumptions your leadership is carrying about decision-making and how the two sides will work together. You leave with a clear playbook.
We embed through the first 90 days, watching for friction as it forms and addressing it before it sticks. At day 90 we hand everything back to your internal leads.
"By the time most new teams notice the friction, it's already load-bearing - built into how the team works."
Get this window right and the team runs on habits that hold. Miss it, and the Active Teams programme is the right starting point instead.
Working habits, decision rights and handover patterns set while they're still easy to shape.
Lightweight check-ins catch problems early, before they become the norm.
Everything transfers to your internal leads with the framework and rhythms in place.
A team that was deliberately designed, not accidentally assembled.
This service is for leaders setting up a new GCC, global delivery centre or distributed delivery pod who want to get the cultural foundation right from the start.
Typical clients are C-suite leaders, Heads of Delivery, GCC Programme Directors and Account Directors launching a new pod for a Western client.
Run it pre-launch, at set-up, or about 6 months in. The earlier we come in, the cleaner the outcome.
Aligning everyone around a single high-performance culture saved us time and money. It set us up for success right from the start, instead of solving problems down the line.
Sourcing industry "new best practice."
Your delivery team is already live and something isn't landing with the client. We diagnose where throughput is leaking - and fix it against the numbers you already track.
Explore Active Teams Cross-Cultural ConsultingM&A integration, leadership and graduate programmes where cultural alignment is the variable that determines whether the investment pays off.
Explore Applied AI in FlowRolling out AI across your delivery teams? We turn how each team actually communicates into a written standard, built into the AI tools they already use.
Explore AI in FlowThanks, we'll be in touch soon.