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Together Global India

Your best people
are firefighting.
Not delivering.

Avoidable rework. Needless escalations. Renewals and performance goals that keep getting harder. It's not a skills gap - it's friction, and it's costing you. We make it visible and fix it.

Book a conversation See how it works
The scale, and the cost hiding inside it
~40%

Productivity quietly lost to unmanaged cross-border friction in Indian delivery operations.
- McKinsey, BCG, Korn Ferry

1,700+

GCCs now operate in India. The advantage isn't cost anymore. It's performance and trust.
- NASSCOM GCC Tracker, 2025

50%

Of communication failures between distributed teams result in real financial loss. Not inconvenience. Loss.
- Economist Intelligence Unit

Why it keeps happening

The work is
world-class. The
perception isn't.

India's delivery and technology talent is some of the best in the world. But when Indian teams work with UK, US or European clients, something gets lost between them - not in skill, in translation.

The brief gets delivered exactly as written. The client says it's not what they meant. Everybody absorbs the cost - in rework, in stalled conversations, in attrition.

89%

of senior leaders say cross-cultural collaboration is critical to performance. Most have no systematic way to do anything about it.

- Harvard Business Review
Three services. One methodology.

Built for every stage
of India's global
delivery story.

Every engagement starts with a diagnosis and ends with evidence. Built around your teams, your delivery context, and the metrics your leadership already owns.

01
Teams in Flow

Active Teams

Your delivery team is live. Something isn't landing - with the client, or with global HQ. You can feel it - in the escalations, the rework, the conversations that used to be easier.

  • Friction Audit - diagnose where throughput is leaking
  • Friction-to-Flow Workshop - one-day intervention
  • Flow State - embed friction-free ways of working into live delivery
Explore Active Teams
02
Teams in Flow

New Teams

You're standing up a new GCC or delivery pod. The org chart looks right on paper. We get the working habits right at the start - not years down the line.

  • Readiness Assessment
  • 90-Day Flow Setup - defaults installed, friction monitored
Explore New Teams
03
Cross-Cultural Consulting

Applied

M&A integration, leadership onboarding, graduate programmes. Same rigour, applied wherever cross-border friction shows up.

  • M&A integration - aligned from day one
  • Leadership & graduate programmes - the right habits from the start
  • AI in Flow - human-AI integration for Indian delivery
  • Strategic advisory - AI and cross-border operating models
Explore Applied
The same process, every time.

Proven.
Repeatable.
Measurable.

The same rigour underpins every engagement in India. It starts with listening. It ends with evidence your leadership can act on.

01

Diagnose

We talk to your delivery teams, managers and client-side contacts - together and separately. The gap between what each side says is where the friction lives.

02

Design

Built entirely around what we find. Every session hits your friction points directly, so nothing gets fixed that isn't actually broken.

03

Track

Measured against KPIs you already own. Clear evidence for leadership, and ammunition for what comes next - a renewal, or a performance review.

04

Embed

A structured handover so new habits stick after we leave. Most clients own it fully within 90 days.

What Indian delivery organisations gain when friction is fixed

↑ ~40%
productivity recovered when cross-border friction is actively managed - McKinsey, BCG
↓ Rework
measurably reduced within weeks of the Friction-to-Flow Workshop
↑ Trust
renewal and performance confidence increases when clients or global HQ see a structured operating model, not just capability
↓ Attrition
talent stays longer when cross-cultural friction stops making their roles unsustainable
From the room

From people who
were in the room.

A space was created to discuss things openly, identify issues, co-create a solution and implement it. I've not seen, in my career, anything like this.

Hemant Puthli
MD & Partner

If the rest of the industry was to adopt this innovative approach, I think they would have much more longevity from their teams, a much better, more trusting relationship with their delivery partners and a happier workforce all round.

Fiona Hamilton
Product Owner

Together Global redefined and replicated our Agile culture overseas. The Indian delivery teams are now amongst our highest performing. What was a friction point became a competitive advantage.

Steve Townley
Chief Information Officer
Recognition
Global Sourcing
Association
Sourcing industry "new best practice."
Kerry Hallard, CEO, GSA – independent industry body
Get started

This is a
solvable
problem.

  • 01Contact us to arrange a call.
  • 02Tell us what's happening with your teams.
  • 03We'll send a clear proposal.
Prefer to reach us directly?
+91 98485 46504 · contact@togetherglobal.in ·

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